I’m sure you’ve already read about how Sony has effectively turned hacker by installing a rootkit on your PC just because you wanted to listen to some music that you paid them for. That’s customer service for you. Sony’s little tyke of a copyright protection device (developed presumably by a bunch of monkeys at First4Internet who just wanted Sony’s cash and didn’t realise they were doing something really, really dumb) likes to squeeze itself deep into your Windows system calls, intercepting everything you try to do with your CD drive, before sneakily trying to hide itself, cackling manically all the while and rubbing it’s hands with glee. It looks like malware, it smells like malware to rootkit and virus detection software, and it sure as hell behaves like malware, given that it has no uninstall and trying to remove it trashes your PC.
But the difference is that you paid for this piece of malware, and it was foisted on you by a supposedly reputable company who you, as a consumer, used to trust. I’m guessing that trust is waning rapidly. It’s been known for a while that Sony is completely, utterly, rabidly anally retentive about digital rights management (DRM) and stopping people from copying their music; one reason why I steered well clear of their portable MP3 players. But guess what - the very people they’re shafting are the people that actually bothered to pay them - in traditional circles these people would be called ‘customers’. You know, those people that you’re supposed to look after and who are always right. Based on Sony’s digital president’s opinion they are in fact clearly ‘poor saps’ who ‘wouldn’t care if we rootkitted them anyway’. Such arrogance and blatant disregard for the rights of the customer can only end in a foreshortened career for said President, and, we can hope, a public whipping through the streets of Aberdeen. I’m stockpiling soft overripe fruit just in case.
Who knows, perhaps the handful of (failed) XML-RPC hack attempts this site has experienced in the last week are agents of Sony trying to check if I’m daring to horde and possibly even play music I legitimately paid for on a digital device. Now that really wouldn’t do.