Now that I’ve had my 360 fixed & returned, I’m being pestered with requests to fill in a survey about my experience. Ignored the first two, since I was neither ecstatic nor furious about my support experience, so it would make a particularly tedious ‘ok I guess’ response. But, they’re insistent with their damnable reminder emails, so I tried to do it.
I got right to the end screen, and then got this:
Microsoft OLE DB Provider for ODBC Drivers error ’80040e31′
[Microsoft][ODBC SQL Server Driver]Timeout expired
/CSatCalSrvy/LibProcess.inc, line 216
Heh. So, where do I fill in a survey about how badly the survey system worked? 
[Edit] Ah well, 4th attempt worked at least. And to be fair, they farm this out to a 3rd party research firm anyway. But, still funny.
June 8th, 2009 at 6:33 pm
What surprises me more, I think, is that they are still running classic ASP.
What doesn’t surprise me is that a classic ASP app has no error handling.
June 25th, 2009 at 5:00 pm
XBOX Sopport rocks. Had my system sent out and returned in exactly seven days