Category Archives: Internet

Business Internet Personal

On the Internet, everyone should know you’re a dog

November 13, 2012 – 7:02 pm

One of the things I hear on occasion is the maxim ‘People buy from people’. Usually what people mean when they say this is that the only real way to sell things to people is to go meet them, shake their hands, wine and dine them, play golf with them, organise trade delegations to impress them, and so on. I’m sure that’s still the way it works in some industries, especially those which are large, slow-moving and headed mainly by the over-50s who are most comfortable negotiating over walnut boardroom tables. I hear sometimes what cuff-links or school tie you wear is somehow a relevant factor in the negotiation. Curious.

Of course when it comes to more modern businesses, particularly in the digital space, the idea that you have to meet people in person to sell them things is ludicrous – take tech companies like Atlassian for example, who exceeded $100m in sales revenue without ever having a single sales person on the payroll. When barriers to communication and trade come down, if you offer a great product or service, at a price that makes sense to people, and you find good ways to tell them about it (preferably with ways for them to try it and make their own minds up), they’ll frequently come to you and hand over the money without ever meeting you. If you do a good job, they’ll tell their friends about it too and do your marketing for you, in a more influential way than you ever could (3rd party recommendations are always trusted more).

So, the days of needing travelling salesman are long gone for many businesses. However, the maxim that ‘People buy from people’ is still actually true, it just isn’t addressed in quite the same way. Customers do still care about who they’re buying from, they just don’t feel the need to shake their hands any more. While the features of the product / service are forefront in a potential customers mind, they do still care who it is that’s producing it, and what their values are, even if only subconsciously. We enjoy buying things from people we like, and companies we can relate to, and are more likely to resent buying from companies who are much larger, faceless and treat us like an account number rather than a human being – ask people who buy from Oracle about that maybe ;)

It’s not even simply a touchy-feely issue – a company that shows it cares about its customers, and has a corporate image that suggests that it’s likely to understand a customers own challenges and goals, is more likely to give great after-sales support, and to listen to customers requests for improvements, and so on. Whether or not a customer feels that the supplier ‘gets them’ is an important indicator of what the future relationship will be like, and not just a nice warm feeling.

Of course, these are the same sorts factors that a travelling sales rep would address in the ‘old’ pre-digital businesses. Achieving this relationship in the digital domain might seem far-fetched to traditionalists, but actually as customer audiences become more and more digitally savvy it’s really not a stretch. Let’s not forget that anyone born after around 1990 probably can’t remember what it was like not to communicate online, and probably do most of their day to day communication this way. To them, the golf course is probably as alien as Twitter is to most 50-something executives around those walnut boardroom tables, but it’s these people who are increasingly your audience – if you’re not getting this yet, be aware that someone is actively moving your cheeseas we speak.

So what do you do? To truly connect with people online, you have to be:

  • Highly accessible in multiple channels (e.g. all the major social networking sites)
  • Responsive to all feedback, good and bad
  • Open and transparent
  • A real person – even if you’re inside a big organisation, people want to know who you are. You can’t connect if you’re Drone A from BigCorp
  • Collaborative – you’re not controlling the community even if it’s your product, you’re a part of it. Value people as peers and not just customers.
  • Honest. Seriously, the Internet will find out if you’re not.

Big companies have a real problem building these relationships well online, in my experience, because a large bureaucracy just isn’t designed to deliver it. Small, open, agile companies have filled the void and often kicking the older guys asses here, solidifying long-term relationships with numbers of people unheard of before in the traditional traveling sales models.

It’s a new world out there. Personal relationships still matter between suppliers and customers, but increasingly they’ll be in the digital space, and you can build them with vastly more people than you ever could before, if you do it right. People like Crowd can help you with that too.

(Image (c) Peter Steiner)

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Internet Linux OGRE

Apache to Nginx : conclusion

May 24, 2012 – 7:40 pm

Well as planned and as discussed in my previous post, last weekend we switched ogre3d.org from a dedicated server running Apache, to a virtual private server running Nginx. How did it go?

Well, surprisingly well in fact. I say ‘surprisingly’ not because it was a casual throw-of-the-dice affair – I did a lot of preparation and testing – but because I’m old enough to know that nothing ever goes completely to plan, and we didn’t have any (cost effective) way to test the full server load ahead of turning it on. So as the DNS update slowly propagated across the globe last Saturday, I was sitting nervously at my desk watching the server load with my fingers crossed.

There was one early blip beyond the Tikiwiki shortlink compatibility issue we already knew about – occasionally there was a transient 500 error on the front page of the site (or occasionally in one of the sub-pages), which I eventually traced to the WordPress cacheing plugin we used. I still don’t know why it happened, or why it would randomly appear and disappear (it didn’t sync up entirely with the cache expiry, but maybe it was a combination of time-related factors and which nginx/php-fm process managed the request at the time), but disabling the cacheing eliminated it and did not seem to significantly affect the server load. More investigation on that one at a later date, but for now the site managed just fine without it.

The best thing from my perspective has to be the memory consumption behaviour of Nginx & PHP-FPM. The VPS we’re using actually only has 768MB of RAM – not very large for a fairly busy site with almost entirely dynamic content (because the community forums / wiki are the most popular parts). But I knew that it was easy to add more RAM if I needed it later on Linode, so I figured I’d give it a try and see whether the hype about Nginx was true.

As the traffic started to build, the memory dropped quite significantly, quickly sitting at less than 100MB free. But here’s the awesome thing – despite bouncing around below that level quite a lot, sometimes into single figures and therefore making me really anxious, it never once got into the kind of swap-space thrashing behaviour that Apache so often did (and which was prone to killing the site performance under load spikes). I’d done my sums so I was fairly confident I’d budgeted correctly for the number of Nginx processes and the PHP-FPM pool, but I don’t think I could have got it that accurate – I do wonder if either of them or both are smart enough to figure out how to behave in low memory situations on their own. Either way, the result is that I’ve never seen it eat any swap space yet, despite grazing the horizon frequently. The result is a very, very efficient system. Result!

CPU wise, there’s little to be concerned about too. Here’s the graph for a typical 24 hours:

To be fair, CPU was never a problem with Apache either, until it got into swapping problems.

From a user perspective, things have been great. We’ve had lots of comments saying the site feels snappier than it did before, despite that fact that by the raw numbers, it’s running on a less capable machine. It doesn’t get much better than that.

So, my conclusion here is that Nginx, PHP-FPM and APC make an awesome combination for running a busy site on a cost-efficient configuration. It also illustrates to me how far things have come – when we tried a VPS in 2005 with lighthttpd (still on Linode even then), the site was destroyed in no time at all, and certainly when running Apache even our fully dedicated server with extensive performance tweaks was not capable of handling unexpected spikes particularly well.

Most of the docs & online comments say that Nginx is really designed for serving static content or being a reverse proxy, so you should be careful of what you expect from it for other purposes, but coupled with PHP-FPM and APC my tests show it can definitely be a great server for dynamic content too.

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Internet Tech Web

Hosting services: my recommendations

July 8, 2010 – 9:32 am

After hearing on Twitter how an acquaintance’s new hosting provider went ‘mammaries skyward’ this week, much to their understandable annoyance, it occurred to me that I have some recommendations I can make on this subject. While I don’t host that many sites, I’ve been doing it for long enough and had experience of both personal and medium-traffic sites that I’ve experienced the highs and lows quite a few times already.

The Golden Rule: Support > Everything

When it comes to hosting, the most important thing to look for, beyond what all the statistics of how much space and bandwidth you get, beyond even quoted up-times, is the quality of the support service. The big question is: when things go wrong – and if you host long enough, eventually they will even in the best possible hosting environment – how quickly are problems resolved, and how responsive are the support engineers during the process. Literally nothing is more important than this, and unfortunately it’s the one thing that you’ll only really learn with experience, unless you’re hosting a site big enough that you can get a formal SLA. Assuming you’re not going big enough for that, the only way to judge this is by being with a provider for a while, or knowing someone who has been with them, or possibly looking at online review sites – although frankly these are often highly unreliable, polluted as they are with inaccuracies and omissions either because of ignorance (people who post glowing reviews after being with the site 2 weeks) and unfortunately by frequent shill reviews.

I’ll post a couple of hosts I’ve had good experience with over many years later in the post, through good times and bad.

Know Your Bandwidth

Personally, I instantly rule out any host that claims ‘unlimited bandwith’. This is a crock – there is no such thing, and to claim there is just means the host is already lying to you before you even start – they have to pay for their bandwidth, so they can’t possibly allow everyone truly unlimited bandwidth and stay in business. If you really need unlimited bandwidth, i.e. you have a high-traffic site with lots of media files, then you will quickly bump into the way that these sites offer this ‘unlimited’ deal – via throttling. You may not have an absolute physical cap on your bandwidth, but if the tap is locked off to a slow dribble beyond a certain usage, it’s really worthless. In practice, ‘unlimited bandwidth’ is just a marketing point that they hope will draw in people who will only actually use a tiny amount of bandwidth, but will somehow favour them because the offer looks good. Don’t be one of those dumb guys.

Really you need to establish your bandwidth requirements and head for a host that can fulfil them for a reasonable price. For example, ogre3d.org uses between 125GB and 250GB per month, which is a reasonable amount, compared to my personal site here which only needs 5-10GB per month.

If you have ‘spiky’ bandwidth, i.e. occasionally you need to be able to distribute large amounts of data, but it’s not a constant stream, it would be best to go for a lower monthly limit and host high-bandwidth items elsewhere. I often use Amazon S3 for this purpose which can be made to look like a sub-domain of your own site, and which charges for bandwidth at a very fine granularity so matches your demand closely – it’s more expensive than buying a monthly allowance if you use it a lot, but for on-demand spikes it works very well.

Shared, Dedicated or Virtual/Cloud?

I currently use two shared hosts and one dedicated host, to match the demands of each site. Personally, I’m still very skeptical about virtual private servers and cloud hosting, due to a bad experience I had a few years back when we tried running ogre3d.org on a VPS. We lasted not much more than a month before we moved the server to a dedicated machine because the VPS simply didn’t deliver on its promises – performance was unpredictable and to be honest you had the worst of both worlds – you had to admin your own server but you still didn’t have a 100% guarantee that no-one else would be screwing with something on the machine, or that the disk arrays wouldn’t be hammered by someone else (regardless of CPU assignment), or some other balancing issue. Virtualisation has evolved in the last few years so this may not be an accurate representation anymore, but personally I wouldn’t go for a VPS again any time soon, unless it was a machine I controlled entirely and partitioned myself into virtuals – at least with shared and dedicated servers you know exactly what you’re getting – either a low-maintenance but shared resource environment, or total control & power. VPS claims to offer a middle ground but in my experience it didn’t deliver.

So, who do I use?

For my shared hosting, I’ve been using Hosting Matters for about 10 years now. I went through a couple of other hosts before them and had terrible experiences, but since I switched to them I’ve been very happy. I can count the number of hours downtime (that I’ve been aware of) over those years on one hand, and whenever there’s an issue they’re incredibly fast to respond – they have both community forums and support tickets depending on the urgency. It’s also very reassuring to see the same names cropping up in the support responses over the years.

Their offerings are pretty standard, nothing that would make them jump off the page for anyone looking for a stellar feature list or super-cheap pricing. But they’re very reasonable, they’re honest about what they’re offering (like bandwidth), and as I said before, support > everything.

For dedicated hosting, since 2007 I’ve used Dedipower. They’re based in Reading, their support staff are all local and are on the end of a phone if you need them (no call centres). Having been through a UK dedicated server comparison twice in the last 3 years (once again just recently), Dedipower came out as the most competitive for the service they were willing to offer, and I’ve been happy with the support service. In once instance in fact, when I moved a sub-site off the server, they were quickly on the phone to me within 10 minutes to tell me it was ‘down’ – at which point I had to explain it was expected & apologise for not notifying them in advance. You really can’t complain about that.

I hope that’s useful to someone. In case I need to point this out, I’m not getting paid or receiving discounts to promote either of these hosts, they’re just the two I’ve been most happy with over the ~10 years I’ve been hosting sites. YMMV but they’ve worked well for me :)

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Internet OGRE Web

OGRE OS & Browser Stats

April 13, 2010 – 3:51 pm

I’ve had requests to post the OS & browser stats for the OGRE site, which I didn’t include in my previous demographics post, so here we go.

A caveat to start off with – as a programmer-oriented site our users are obviously a little different in their choice of tech to the population at large!

Operating Systems

Not really a surprise there, Windows dominates the landscape, with Linux and OS X pulling up the rear. Personally on the desktop I’m a Windows and OS X user so my visits are contributing to those rows. There’s a decent showing for the mobile platforms too, iPhone and iPod particularly, a fair few on Android and even some early iPad hits.

Windows Breakdown

It’s worth drilling down into the huge Windows stat to see what versions people are using:

XP still rules the roost then, and thank goodness Vista is sinking rapidly to the bottom like the cast-iron turd sculpture it is – Windows 7 has already more than doubled its share. And it’s amusing to see that a couple of crazy b?st#rds are still running ME and NT.

Mac OS X Breakdown

I’d heard that supporting pre-Leopard versions of Mac OS X was increasingly becoming pointless since almost everyone had upgraded, and these stats bear that out – 96% of users are running 10.5 (Leopard) or better.

Even more interesting was the sole visitor running 10.7! Was that an error, or did we have someone from Apple on an unreleased future version visiting the site? And what’s that ’68K’ entry about – someone running an Apple ][ emulator or something?

The Linux breakdown wasn’t interesting (99% ‘not set’, the rest just kernel versions), so there’s nothing to post for that – don’t email me about  missing out Linux please ;)

Browsers

Firefox is the clear winner here at a huge 50% – this definitely reflects our developer-focussed audience. In fact, I used to be an avid Firefox user until quite recently, when the new version of Chrome added the equivalent to the extensions I relied on in Firefox, at which point I switched because Chrome is more efficient with memory in particular. IE’s share at 18% is definitely not representative of the general user population, but then our users tend to be a bit better informed than that :)

So there you go, request fulfilled – hope it was interesting.

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Internet OGRE Web

OGRE web demographics, revisited

April 8, 2010 – 1:48 pm

Almost exactly three years ago, I posted an analysis of the traffic on ogre3d.org and the rough country breakdown of our users, which is always fascinating to me. I hadn’t actually been collecting web stats on the site for about a year (the previous set-up was lost when I had to recreate the server in a hurry, and somehow reinstating it never seemed to rise to the top of my TODO list), but a month ago I finally got around to adding Google Analytics to the site. The results have been very interesting, particularly when compared to 3 years ago, so I thought I’d share some factoids with you.

Visitors still increasing

In 2007, log analysis indicated we were getting a little over 100,000 unique visitors per month; obviously this is not 100% accurate due to shared & dynamic IP addresses, people logging in from multiple sites, etc, but it’s a reasonable order of magnitude indicator. Analytics is typically more conservative in its figures, since it excludes bots better as well as non-Javascript browsers, but still in the past month (actually only 28 days) we’ve had over 120,000 unique visitors to the site – and 1.2M page views – so we’ve sustained and slightly improved our user traffic. And all without any Slashdot posts ;) Also, this doesn’t count visits to Sourceforge, BitBucket or ome static generated HTML like our online documentation pages.

The Meteoric Rise of China

In 2007, China ranked 15th in our league table of visitors. Three years on and they’ve risen to the number two spot, comfortably surpassing Germany – at first I wondered if that was down to users there using fewer proxies, but since the figures for other countries have remained fairly stable I think the majority of this is genuinely a vast increase in the number of Chinese visitors to OGRE’s site. Here’s the top 10 countries (figures are for the number of visits):

The range of countries is demonstrated by how many are in the grey ‘others’ section (38.73%). Except for the massive change in China’s share, most of the other countries have stayed approximately in their relative positions & shares of the user population since 2007.

Region View – Europe still dominates, Asia challenges the Americas

The country view is, however, quite misleading if your aim is to decide where to locate a web server for example, because it naturally biases the figures towards large unified countries (like the USA and China), and doesn’t really show a true regional picture. For that, we have to examine the numbers (again, number of visits) by continent:

Now, even though the continent view includes Russia in Europe which screws up the locality principle a bit, even if you exclude that Europe dominates our community, with close to 1 in every 2 visitors to the site being from Europe. The Americas  and Asia share most of the rest almost equally now, which is a change from 2007 when the Americas were more dominant, and everyone else shares the scraps (3.5%). The Americas figure is made up of about 86% North America and 14% South America, and Asia is predominantly (60%) the Eastern Asia countries (mostly China, but South Korea holds its own too), with South-East and Southern Asia sharing the rest – particular hotspots there are India, Indonesia, Malasia, Turkey and Vietnam.

City Clusters

One thing I like about Analytics is the ability to drill down into countries and look at the local clustering. There are the expected clusters around cities – in the USA, the top 2 cities are unsurprisingly New York and Los Angeles, although Columbus OH takes the number 3 spot, and in the UK the clustering around London is massive – but they typically represent only about 25-30% of the audience, with the rest being scattered pretty much uniformly across most areas of the country in question. It’s fun to be able to point at almost anywhere in Europe, North America and the southern and eastern parts of Asia and to have a pretty good chance of being quite near to someone who has used the OGRE site.

The Monday morning OGRE fix

With OGRE obviously used by a lot of people in their spare time, you might expect that the weekends would be the busiest times for the site, but the opposite is in fact true – Mondays are consistently the busiest days (particularly 6-9am PST), with Saturday being the least busy. Whether this is because people are working with OGRE, or just cheekily surfing in their work time rather than face the Monday workload, is hard to verify!

Final Thought

I get a kick out of looking at these stats so I hope you find them interesting too. It’s really cool to think that there are only a very small number of countries (such as North Korea and Laos) from which we don’t get any (non-proxy) visitors from in a typical month, and it’s very interesting to see how the visitor base is gradually spreading out and diversifying, something which I’m sure every site witnesses but it’s interesting to see it in your own data. The question is – will China keep the current trajectory? At this rate, they’ll take the number one spot from the USA in only a few more years and put Asia second in the regional rankings!

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Internet Tech Web

Who cares what’s trending?

March 27, 2010 – 11:31 am

Trends – or as I would call them, rampant fads populated by people looking to leverage the best buzzwords to get VCs to throw money at them – come and go. The one constant is the claim that <insert trend here> is so awesome that will universally and irreversibly replace <insert existing technology here>, to the extent that if you’re using or producing <insert existing technology here>, you are irretrievably lame, and complete strangers will point at you in the street and laugh at your horribly backward ways.

The fact is though, the best that today’s trends can aspire to is to become the existing proven technology that tomorrow’s trends will point and laugh at. That’s if they do well – most will simply evapourate and leave the world as if they never were. It’s rather beautiful in its own way, a sort of karmic circle where the unjustified elitism associated with being part of the ‘hip’ crowd is eventually cruelly punished by the derision of those who replace them.

The current trending darling is cloud computing, following in the wake of the dot com boom, the social networking explosion, and yes even open source . Let’s face it, there are quite a lot of people and companies who participated in open source not because of the fundamentals, but because for a while including open source on your corporate manifesto was a  damn good way to get funding. Now that open source is no longer a leading trend that you can sell to VCs (it’s graduated to ‘mature’ and has therefore lost its sparkle to a certain breed of person), the piranhas have swum elsewhere. Good riddance, I say.

Trends are like the Borg – they’re not happy to be just a part of a diverse technical melting pot, they have to be front-and-centre in everything, and want everyone else to be defined in   terms of themselves. So predictably, now we’re told that everything will eventually run in the cloud, and that the browser will be our only OS, and every company chasing funding right now is trying to shoehorn some cloud aspect into their corporate plans. What a load of old rubbish – while I fully expect cloud computing to be one of the ‘stayers’, just like open source, it’s only going to be a part of the whole. I fully expect us to make far more use of hosted & distributed capabilities in the future, but I know for a fact that dedicated platforms are never going to go away – they’ll simply blend.

I could make all kinds of detailed arguments as to why browser based servicing of all needs is not a panacea, but there is one fundamental  issue that is most important - generalised tools and grand unified visions always fail, even when they make perfect sense to a designer or ‘visionary’.

Unified visions and perfect generalised solutions only exist in the head  of one person, usually a designer who has ‘seen the future’ and realises that with some adaptation, he can express all things in terms of the model he has in his head, just with some funky parameterisation. Eureka!

But, regular people don’t want generalisation or unification, only designers do. You’ll generally get a good response from developers, technicians and sometimes ‘extreme power users’  if  you pitch highly adaptable generalised toolsets to them (open source anyone?), because they are adapters and creators, but try to package that approach into an end product for the masses and it just won’t work. At the sharp end, all that matters is that a piece of tech does the one or two main things that it’s designed for, really, really well, and everything else is irrelevant – Apple figured this out years ago, and it’s why the iPod crushed its arguably more fully featured competitors. Generalisation is just not a feature regular people want – quite the opposite, they want specialisation.

The idea that in future all things will be done through a general browser to the cloud is a designer’s vision that will never happen. In the same way that the general public is moving away from using a single PC to do everything, and instead likes to use devices that better reflect the use context and purpose (but to have them all connect together), the vision of a unified application (browser) that can do everything is similarly flawed. The iPhone allegedy was originally conceived to use its browser for everything, but in practice most people preferred to use dedicated apps for each purpose (that could talk to the internet anyway) because they’re more functional.

So, who cares about trends anyway?

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Development Internet OGRE

Twitter is my new IRC

February 24, 2010 – 2:44 pm

Having already disrespected mailing lists, I might as well get all my ranting about old staple communication techniques out of my system, by admitting that I’ve never really liked IRC.

There’s nothing wrong with it per se, particularly as a casual social tool, but I just can’t say I’ve ever received any great value from it in a project sense, primarily because of it’s real-time and unfocussed nature. As a user of a project, I’ve frequently found that the people that are able to answer my questions are not online at the same time as I am. Secondly, even when those people are online, they tend to get mobbed by everyone, and anything more than one or two active discussions turn the channel quickly to a confusing mess. As a project lead, I always dreaded going on IRC precisely because of this “mobbing effect”; the usual outcome was for me to lose a couple of hours answering a ton of questions – which was not an unpleasant activity, it’s nice to talk to your users, but at the same time it’s a terrible time-sink, and unlike some people I’m incapable of multitasking real-time discussions with coding, at least not on anything remotely complex. As such, my IRC attendance slowly dropped off and I now rarely go on any more; I felt a bit guilty about that, but figured the community would rather I got more done than spend time talking.

I realised recently that Twitter has now settled into my life as a more effective replacement for the times when I might have previously found IRC somewhat useful, despite the noise. It’s as close to real-time as matters, but at the same time it’s not a chat system, which for me is a good thing, since it sidesteps by design the major downsides of an open chat system – the tendency for real-time discussions to ramble on, and the implied expectation of a real-time response. You often get that, of course, but there’s no perception that it’s an affront if there’s a delay, even of many hours. As a system that needs to sit alongside ‘real’ work, it’s a lot more practical in its utility. Also, as primarily a ‘pull system’ (you choose to follow people), the signal-to-noise ratio is far higher. People can reply to your posts, and you can reply to theirs, so the same kinds of discussions as IRC tend to spring up, but they tend to be more useful, because they’re among peers more often than IRC was. Sure, other people can @user you in an unsolicited fashion too, unconnected to your feed, but that’s generally considered impolite so it’s rare. There are also no ‘channels’ so I don’t have to be watching many places depending on the subject, channels simply form naturally based on individuals and subject tags. Finally,the 140 character limit does tend to waste less time for the reader – although for the writer time can sometimes be lost trying to shoehorn a coherent point into that space.

As a result, I find I have all of the benefits of IRC (in a project rather than casual social sense), with few or none of the downsides. I have many semi-real time, compact and most importantly useful exchanges with people on the service, all in a very convenient package (after trying a few clients, I settled on TweetDeck to organise things).

This might come across as me wanting to wall myself off from the ‘n00bs’ in my community. That’s not true, it’s just that time is my most valuable asset, and it’s finite; crushingly so. I’m happy to answer questions on the forum – where I can dedicate a known amount of time and tackle as much as possible, regardless of whether the person is currently online or not, and Twitter fills in the more social & real-time aspects without being a burden. IRC by contrast is high maintenance and extremely wasteful with time for the same purpose, and I just can’t justify it.

So farewell IRC,  I really won’t miss you very much.

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Development Internet OGRE Open Source

Mailing lists as community channels – ugh

February 17, 2010 – 6:09 pm

gnu_mailmanI’m not blogging as often these days; as you know I don’t traditionally ‘do’ short blog posts – in my book if something is worth blogging about, it’s worth making sure it holds together as an argument, and as a piece of writing generally – and a combined lack of time of anything I’m motivated (or permitted) to talk about has left the site a little  bereft of content. Luckily my OGRE Twitter is stocked with more frequent and less lovingly crafted status updates on what I’m doing there.

So, on to the title of the post. The Internet has been around for a while now, and has evolved rapidly, particularly in the last decade. And yet, particularly in academic and some open source developer circles, there is an attachment to a particularly creaky piece of technology that I can honestly say I do not share - the venerable mailing list.

Now, to clarify the context, I’m referring to the use of mailing lists for multilateral communication for an entire community, including newcomers, as opposed to a simple 1-way notification list (like we use for commit notifications for example). For N-way communication among a small group of core developers, all of whom will want to read every post, I can see the utility and convenience of a mailing list. But as a community communication channel, where people just want to drop in and drop out, I find it a staggeringly inefficient, awkward and archaic approach. I say this primarily as an occasional community member of various projects that use mailing lists, and therefore someone who has a specific interest in a mere subset of the discussions that go on – I have no time or desire to read every single thread, and indeed if I tried to do this for every project I have an interest in, I’d never get anything done. It’s hard enough to keep up with my own open source community!

The simple fact is that mailing lists have an all-or-nothing mindset that is woefully outdated for community interaction on the scale that the Internet has now grown to.  Subscribing means you get bombarded with every single discussion, either individually or in digests, which pretend to be useful but in fact aren’t, because while they cut down on the number of emails you get, it makes replying to specific posts a pain. If you want to read every single mail in the list, I’m sure they work fine – but most people outside the core group do not want to do this. Most members of the community just want to keep a closer eye on a few select threads of discussion that either affect or interest them, and to be able to search and browse through the rest easily – and the mailing list is a woefully inadequate, blunt instrument for this kind of task.

Sure, you can choose not to subscribe, and go through the archives, searching or browsing them. But you can do that with forums too, and there at least you have the advantage of categorised areas of interest, being able to follow certain people, and to watch certain threads. Mailing list archives have a single filter: date, and also lag by a number of hours dependent on the individual setup, so if you’re not subscribed, you get a lesser service.  Another technique is to subscribe completely but tell your email client to archive or filter things for you, so you can dip into your local replica at leisure. Horribly, horribly inefficient, but it does work.

Mailing lists worked in the 90′s when there were small groups of people who wanted to read everything being discussed, and when email was the primary form of communication between people. We’ve moved on. Forum systems and other flexible hosted systems are far superior in their ability to let you watch particular discussions (or all new posts) that you’re interested in and get told when there’s an update. Anyone can search them easily (internally or via Google) and there’s no archive lag. Maybe some people are worried about forum databases being lost, compared to inherently replicated mailing lists, but anyone worth their salt has a server backup strategy.  Honestly, any project that uses mailing lists as their only community discussion channel instantly puts me off getting involved in that community, because I know that as an occasional participant interested in only certain discussions, the experience is going to totally suck.

And, if you insist on loving your mailing lists approach so much, for goodness sake move to Google Groups. They’re still pretty basic, but at least there, those of us who have moved into the browser world can use an interface we find useful and productive, rather than being forced to use 20-30 year old technology designed to replicate posts around a university science department.

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Internet OGRE Personal

Confession – I like Twitter

December 4, 2009 – 4:46 pm

twitter_256x256It’s now almost a year since I decided to try using Twitter, specifically to post about Ogre development work I’m doing and other Ogre-related things (well, most of the time anyway). Seeing as I totally deride the concept that it’s a good thing to share the inconsequential, tedious minutae of your life with the internet and view it as the absolute pinnacle of sad, narcissistic behaviour, joining Twitter was a hard sell. After all, at least on a blog you have to write enough in a post to naturally filter out anything that’s not worth saying (in theory), while Twitter seemingly encouraged you to share whatever crossed your mind during the day. In the end my reason for joining was that there tended to be things large and small that happened in and around Ogre that many people might like to know about, and these things didn’t always warrant a blog post,  a news article on ogre3d.org or even a forum post. Provided I stuck to that raison d’etre, perhaps it could have value.

And in fact, it’s actually been very useful. I’ve almost stopped blogging about Ogre work unless there’s a significant event or something I feel needs greater analysis, because my Twitter feed is a better way to get the word out about things. It’s also been useful to get feedback on certain technical issues and to keep up to date with what other people are doing. Specifically, I tend to only follow people who post about things I’m interested in, rather than just because I know them.

And this tends to work well – I’ve found that Twitter users, or at least the ones I follow, in general tend to automatically filter their content to things that are actually interesting. This is in contrast to Facebook, which is so chock full of the utterly banal that I lose the will to live every time I try to catch up with the feed – there are usually some things in there I’d genuinely be interested in, but it’s so full of crap I can hardly face spending the time to find it. Much of that is due to its insistence that I’m somehow interested in the events of all the Facebook games people are playing, when in fact I couldn’t give a flying toss what new fish someone has just unlocked in some ridiculous mini-game. I’m close to just deleting my account and forgetting all about it – if you want to be social, grab a coffee / drink with me sometime or something – at least then you’re unlikely to keep interrupting to tell me what your level is in FarmVille.

Computer systems are tools, and can be used for good or ill. I’ve come across lots of people that use Twitter in a genuinely useful and non-intrusive way, and I try to do the same, and as such it’s made a firm place for itself in my day – something I would not have taken for granted when I started using it.

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Games Internet Music

1000 song Rock Band marathon for Childs Play

November 29, 2009 – 12:43 pm

I have to hand it to the guys at the Clan of the Gray Wolf, who are doing a 1,000 song Rock Band marathon for the charity Childs Play, all streamed live on the Internet. Presumably this is linked with the fact that Rock Band itself recently crested the 2009 target of having 1000 in-game tracks – and a month earlier than their deadline.

clanofgraywolf_rbmarathon.

At the time of writing they’re 46 hours in which given that they’ve tackled 615 songs so far, represents not quite two thirds of the way. Even though there’s 6 of them taking shifts (3 playing, one commenting), this is still an ambitious thing to be trying – we haven’t even tackled the 80-odd song Endless Setlist 2 in Rock Band 2 yet, and probably never will! I can’t imagine how bad their blisters are going to be after this, not to mention their vision – my guess is that the whole world is going to look like it’s scrolling upwards for them in the next week.

Anyway, much respect – I encourage you to donate if like me you respect this kind of crazy endeavour which is nevertheless brimming with geek cool.

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